Accessibility Statement

Last updated: April 14, 2026

Frenovask is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Our website has been designed with accessibility in mind, though we acknowledge that some content may not yet be fully accessible. We are actively working to improve these areas.

Measures to Support Accessibility

Frenovask takes the following measures to ensure accessibility:

• Include accessibility as part of our mission statement
• Integrate accessibility into our procurement practices
• Provide ongoing accessibility training for our staff
• Assign clear accessibility goals and responsibilities
• Employ formal accessibility quality assurance methods

Technical Specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below are known limitations and potential solutions:

Uploaded Documents

Some documents are uploaded by third parties and may not be fully accessible. If you encounter an inaccessible document, please contact us so we can provide an alternative format.

Video Content

We strive to include captions and transcripts for all video content. Older video content may lack these features, but we are working to update this material.

Third-Party Content

Some content on our platform is provided by external sources and may not meet our accessibility standards. We encourage such providers to improve accessibility and provide alternatives where possible.

Assessment Approach

Frenovask assessed the accessibility of our website using the following approaches:

• Self-evaluation
• External evaluation by accessibility consultants
• Automated testing tools
• User testing with assistive technology users

Feedback Process

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

• Email: contact@frenovask.com
• Phone: +380412446313
• Address: 50 лет СССР, 5, Chernihiv, Ukraine, 14000

We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days.

Compatibility with Browsers and Assistive Technology

Our website is designed to be compatible with the following assistive technologies:

• Screen readers including JAWS, NVDA, and VoiceOver
• Browser-based zoom functionality
• Keyboard-only navigation
• Voice recognition software

Our website is designed to be compatible with recent versions of the following browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Accessibility Features

Our website includes the following accessibility features:

• Keyboard navigation support throughout the platform
• Clear focus indicators for interactive elements
• Sufficient color contrast ratios for text and interactive elements
• Descriptive link text that makes sense out of context
• Alternative text for images and visual content
• Consistent navigation structure across all pages
• Resizable text without loss of functionality
• Form labels and error messages that work with assistive technologies

Ongoing Efforts

Accessibility is an ongoing effort. We regularly review our website and make improvements based on:

• User feedback and reported issues
• Regular accessibility audits
• Updates to accessibility standards and best practices
• New assistive technology capabilities
• Platform updates and new features

Third-Party Applications

We may use third-party applications and services that are beyond our control. We select vendors who demonstrate commitment to accessibility, but cannot guarantee the accessibility of all third-party content.

Contact Information

If you need assistance accessing any content on our platform, or if you wish to report an accessibility issue, please contact our accessibility team:

Frenovask Accessibility Team
Email: contact@frenovask.com
Phone: +380412446313
Address: 50 лет СССР, 5, Chernihiv, Ukraine, 14000

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you have the right to file a formal complaint. Please provide details of your concern and any previous correspondence with our team.

We take all complaints seriously and will investigate thoroughly. You will receive acknowledgment of your complaint within 3 business days and a full response within 15 business days.

Definitions

Assistive Technology

Hardware or software that helps people with disabilities access digital content, including screen readers, magnification software, alternative input devices, and voice recognition programs.

WCAG

Web Content Accessibility Guidelines developed by the World Wide Web Consortium (W3C). These guidelines define how to make web content more accessible to people with disabilities.

Alternative Text

Text descriptions of images and visual content that can be read by screen readers and displayed when images fail to load.

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This accessibility statement was created with input from accessibility experts and members of the disability community. We are committed to maintaining and improving the accessibility of our platform for all users.